Bernie Brown Dinnerware Sets
Bernie Brown Coffee Mugs
Bernie Brown Glasswares
Bernie Brown Stainless Steel Mugs
Bernie Brown Kitchenn accessories
Bernie Brown Accompaniments
Bernie brown Washroom Add Ons
Bernie Brown Ornaments & More
Bernie Brown Clearance Section
Photography Cutting Bards by Rick McCann
Bernie Brown Holiday Sections
Browse more Bernie Brown
Frequently Asked Questions
GENERAL QUESTIONS
I would like to buy your products for my personal use. How or where can I purchase them?
Do you carry other colors?
What are your hours of operation?
How can I obtain a password to your website?
Can I use P.F. Enterprises printed/online images for my website?
BUYING & PAYMENTS
As a reseller, what do I need to buy your products?
What is your minimum order?
What forms of payment do you accept?
SHIPPING & DELIVERY
What shipping options do I have?
Do you ship internationally?
Do you drop ship?
When will my order ship and how long will it take to arrive?
How are shipping charges determined?
Can you deliver to a P.O. Box or military address?
EXCHANGES, RETURNS & REFUNDS
I bought your Bernie Brown products from a retail outlet and I would like to return/exchange them. What do I do?
How can I make a return?
What happens if a package is returned or refused?
TECHNICAL QUESTIONS
What is the difference between Bernie Brown dinnerware and dinnerware I buy in other stores like Walmart?
 
 
GENERAL QUESTIONS
Q. I would like to buy your products for my personal use. How or where can I purchase them?
A. To buy our products, please locate a retailer nearest to your location or search for the style number of your desired shoe online.

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Q. Do you carry other colors?
A. No, we do not carry other colors.

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Q. What are your hours of operation?
A. P.F. Enterprises service lines are open Monday to Friday from 9:00AM - 5PM. We are closed on weekends and major US holidays including New Year's Day, Family, Good Friday, May long week-end, 1th of July, Labor Day, Thanksgiving and Christmas.

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Q. How can I obtain a password to your website?
A. After you have registered for an account with a sales representative, you will be issued a temporary password to login to our website. Once your first order has shipped, you will be assigned an online password.

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Q. Can I use P.F. Enterprises printed/online images for my website?
A. P.F. Enterprises images can only be used on a customer's E-commerce website. Any posting of images on auction websites, including but not limited to "eBay.com", is prohibited. We reserve the right to ask eBay to remove all unauthorized listings using the Images or text in the eBay marketplace.

All product and lifestyle images featured on P.F.Enterprises corporate website, disc, product catalogs, advertising/promotional fliers and posters, or provided through FTP are copyrighted, and may not be replicated or otherwise used by you without thorough review and compliance of our Image Release/License Agreement.

ANY UNAUTHORIZED USE OF THE "IMAGES" IS STRICTLY PROHIBITED.

You can find a copy of our image release form here: (http://www.pfenterprises.ca/forms/Image_Release-License_Agreement_Terms_and_Conditions.pdf) Please read through the terms and conditions regarding how you can use our images.

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BUYING & PAYMENTS
Q. As a reseller, what do I need to buy your products?
A. To purchase from P.F. Enterprises domestically, you must have a wholesale business license, resale permit and Sales Tax ID (resale license applicable in Canada such as GST No).

For international customers, the following is required:

Copy of business license if applicable in country
Economic Operator Registration and Identification number (EORI#) for import purposes (EU only)
Customs Account Number (Outside EU)
Value Added Tax Number (VAT#) if ordering from P.F. Enterprises Canadian warehouse

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Q. What is your minimum order?
A. For an initial (first time) order, there is a minimum of $500.00. Re-order minimum is $100.00. However, an order under $100.00 can be placed with a $20.00 service fee. To keep your account in active status as a reseller of P.F. Enterprise's products, a minimum purchase of $3,000.00 must be met annually. Halfway through the year, we will review your account and send an email notification of your current standing.

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Q. What forms of payment do you accept?
A. The following payment methods are accepted: Cashier's check, and all major credit cards (Visa, Mastercard, American Express, Discover) and electronic funds transfer (including PayPal).

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SHIPPING & DELIVERY
Q. What shipping options do I have?
A. All merchandise will be shipped via Purolator unless otherwise specified.

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Q. Do you ship internationally?
A. Yes, we do mostly via Purolator

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Q. Do you drop ship?
A. Yes, we drop ship on select accounts. We do not drop ship internationally. For more information on drop shipping options, please contact a sales representative. A fee of $10.00 will be added to drop ship each individal address

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Q. When will my order ship and how long will it take to arrive?
A. Generally orders will be shipped in 1-3 business days, upon receipt by us. Please see the shipping turn-around time here: (http://www.pfenterprises.ca/Shipping.html)

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Q. How are shipping charges determined?
A. Shipping is determined by the weight and volume of your order via UPS or FedEx. For more information about shipping rates and methods, please click here: (http://www.pfenterprises.ca/Shipping.html)

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Q. Can you deliver to a P.O. Box or military address?
A. No, we only deliver to physical address

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EXCHANGES, RETURNS & REFUNDS
Q. I bought your products from a retail outlet and I would like to return/exchange them. What do I do?
A. If you bought any of our products from any designated online or in-store retailer, you must settle your dispute with the shop you bought your shoes from directly.

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Q. How can I make a return?
A. Returns are only accepted for manufacturing defects or processing errors with order. For return authorization of our full policies and procedures, please contact our Customer Service Department.

PLEASE NOTE: ALL RETURNS MUST HAVE AN AUTHORIZED RETURN AUTHORIZATION NUMBER (RA#). CLEARLY MARK YOUR RA# ON THE OUTSIDE OF THE SHIPPING PARCEL. WITHOUT THE RA#, RETURN PACKAGES WILL BE REFUSED BY OUR WAREHOUSE AND YOU WILL INCUR A 15% RESTOCKING CHARGE PLUS FREIGHT COSTS.

To be issued a RA# for any return shipment, please contact your sales representative.

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Q. What happens if a package is returned or refused?
A. If a package is returned or refused, a 15% restocking charge, plus two way freight costs will be incurred. You can choose to reship and avoid the 15% restocking fee.

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All Rights Reserved.